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Terms and conditions

Senast uppdaterat 2020-10-11


Allectra Computer AB's Terms of Sale apply from 2020-10-11 and replace previously published terms of sale by Allectra Computer AB.

Allectra provides a marketplace on the website www.allectra.store and associated pages, as well as other channels through which you can access Allectra's marketplace, (together the "Marketplace"). On the Marketplace, either independent traders ("Traders") or Allectra's products are offered for sale to you as a consumer (hereinafter referred to as "Customer" "you" "you" "your").

It appears on the product page of the relevant product, content or service sold on the Marketplace ("Product/Products") whether the Product is sold by Allectra or by a Merchant. If the Product is sold by a Merchant, you enter into a purchase agreement directly with the Merchant as the seller, and Allectra is not a party to the purchase agreement in these cases, but only acts as an intermediary. If the Product is sold by Allectra, you enter into a purchase agreement directly with Allectra, which in that case is to be considered the seller and party to the purchase agreement. The seller who is your contracting party is the one responsible for the Product, deliveries, returns, complaints and other product and/or consumer liability. Even in cases where Allectra is not the seller and party to the purchase agreement, however, Allectra provides certain services related to the purchase through the Marketplace, such as the Marketplace's customer service and payment solutions.

When Allectra's Purchase Terms refer to the "Seller", "We" or "us", it means Allectra in cases where Allectra is the seller of the Product in question and the Merchant in cases where the Merchant is the seller of the Product in question.


1. Company information

1.1 Allectra Computer AB, with org.nr 559050-7009 (hereinafter referred to as “Allectra”)

Registered address: Box 28, 289 03 Broby, Sverige

EORI/VOEC nr: 559050-7009/2062631

E-post: info@allectra.se

1.2 You can always contact Allectra and/or the Dealer via the contact form that you can find under "Contact us" here.


2. General

2.1 When you place an order on the Marketplace, these general purchase conditions ("Allectras's Purchase Terms") always apply to your purchase, regardless of who is a party to the purchase agreement. However, in some cases, the trader can make use of his own written purchase terms ("Trader's Terms and Conditions"). If the Trader's Terms and Conditions apply to your purchase, it will be clear during the ordering process by clicking on the "See information on terms and conditions" tab on the relevant Item's page. Allectra's Terms of Purchase and the Merchant's Terms of Purchase are collectively referred to as ("the Terms") It is important that you read the Terms before placing your order on the Marketplace.

2.2 Although the Merchant's Terms may apply to your purchase, Allectra's Terms always apply in the parts that relate to Allectra's performance of certain related services to the Marketplace, as well as, where applicable, in situations not governed by the Merchant's Terms when these are not complete.

2.3 Regardless of whether you enter into an agreement with Allectra or a Merchant, you can always contact Allectra's customer service, through the contact details above, to get help with your order.

2.4 In order to place an order on the Marketplace, you must be over 18 years of age and not under guardianship. Allectra reserves the right to refuse or change your order in individual cases, for example if you have payment objections or if Allectra suspects that you have provided incorrect personal data. If you are under 18 years of age, you must have a guardian's permission. Such permission can be given by a parent sending their express permission to us by email. All fake orders are tracked and reported to the police, and if we have suffered financial loss we will demand compensation.

2.5 That Goods are provided on the Marketplace at a certain given time is not a guarantee that the Goods are always available. We reserve the right that Goods may be sold out. In the event that We are unable to deliver a Product, you will receive information about this as soon as possible, and We will then refund any amount paid without delay.

2.6 We reserve the right for any typographical and/or image errors in product descriptions, specifications, stock balance, prices and other information provided in connection with the Product. All images found on the Marketplace are to be seen as illustrations and are not representations of the Product's actual appearance, origin and/or function. The illustrations on the product page may therefore differ from the actual Product that you ordered. We reserve the right to update or change information about the Goods at any time.

We reserve the right against possible printing errors and against errors in information and specifications regarding goods and services that appear in our assortment.

The product images on the website do not guarantee that the exact appearance and nature of the item is reproduced, but image information on the website should be viewed exclusively as illustrations. Such illustrations cannot be guaranteed to reflect the number of items the customer will receive or the item's exact appearance, features or origin. We reserve the right for any errors in the product information and reserve the right to change product information without prior notice.

Allectra.se reserves itself for any errors in price and product information or otherwise on the website. In the event of any inaccuracies, Allectra.se reserves the right to correct this afterwards. We reserve the right for price adjustments, final sales, inventory differences, technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders.

2.7 The terms and conditions published on the Marketplace at the time of your order apply to your order.

2.8 For you, who are a private person, the Distance Contracts Act applies (see below regarding the right of withdrawal) and the Consumer Purchase Act, which has strict regulations, which means that the law applies, even though you have agreed on something else. For companies, including individual traders, the Purchase Act applies, which is dispositive, which means that agreements between companies apply primarily before the law.

2.9 The products we sell can be used in Sweden. Instructions for use and manuals can either be downloaded digitally from the manufacturer or accompany the product when delivered in physical form. Some products may be in a language other than Swedish and this is shown in the model designation.

2.10 We comply with the Personal Data Act (GDPR). When you, as a private person, register and place your order, you also agree that we store and use your personal data in our business in order to fulfill our obligations towards you in the best possible way. We protect your data in accordance with the GDPR, and you have the right to access the data and to have it deleted if you so wish.

2.11 Should any condition be found to be invalid according to what applies according to Swedish or EU law, this shall not mean that the purchase conditions become invalid in their entirety, but the invalid condition shall in that case be replaced by an equivalent legal text.

2.12 Get your purchase protected up to SEK 50,000 if something goes wrong. As a member of PriceRunner, a Purchase Guarantee is always included with us. This service is free and applies to registered PriceRunner members. You who are not already a member of PriceRunner and visited us through them can also take part in the Purchase Guarantee by registering within 60 minutes of your purchase. Becoming a member of PriceRunner costs nothing and only takes a few minutes! Sign up for PriceRunner Purchase Guarantee For the Purchase Guarantee to apply, the order must be addressed to you as a private person. You are entitled to compensation if something goes wrong with your purchase, such as the item being defective, an individual item missing on delivery, the item being incorrect or not being delivered. PriceRunner Köpgaranti compensates you as a customer for both purchase and shipping costs and any direct financial damage you suffered. No compensation is paid for loss of value, lost income or other direct or indirect costs. For full terms and conditions and list of excluded categories visit PriceRunner. Yes, please, take me to PriceRunner for registration of Purchase Guarantee up to SEK 50,000!


3. Agreement and order

3.1 In order to order Goods, you must accept the Terms and Conditions and Allectrass Privacy Policy ("Privacy Policy"), which you can find here. By placing your order on the Marketplace, you confirm that you have read and accepted the Terms and that you have read and understood the Privacy Policy.

3.2 Regardless of who is a party to your purchase agreement, a binding agreement is entered into with the Seller when Allectra confirms your purchase by sending you an order confirmation ("Order Confirmation"). It is therefore of the utmost importance that the contact details you have entered are correct and up-to-date. The terms, together with your order, as confirmed by the Order Confirmation, constitute the contractual documentation for your purchase. Allectra's Terms and Conditions will also be available in the Order Confirmation. We invite you to save the Order Confirmation for any contact with the Seller's customer service.

3.3 Cancellation Contact customer service via email or phone and we will help you with this, provided that your order has not been "expedited", picked, packed or sent yet. If it is expedited, you must pick up the package and send it back to us as a normal regret. After placing the order, you have 30 minutes to cancel the order. After that, we cannot stop your delivery as the item has been "shipped" gone to packing and your payment with Klarna has been activated. As a customer, you have the opportunity to cancel your order without charge until the shipment is available for collection at your post office/delivery point. Cancellation must be notified to Allectra by e-mail to info@allectra.se. If the order has had time to be dispatched by Allectra, however, you may be charged the cost of an unclaimed package if you do not collect it and return it to us (previously SEK 350 including VAT) as well as any other costs incurred by Allectra due to the cancellation.


4. Prices and Fees

4.1 When ordering Goods on the Marketplace, the prices specified in the checkout apply. The prices listed on the Marketplace are updated in real time and are listed in Swedish kronor, including VAT. If the price has been personalized for you, you will be informed of this during the ordering process. Any delivery costs are not included in the price and may be added, depending on which delivery option you choose at checkout and the total amount of your order. Delivery costs are clearly presented during the ordering process. See more information about delivery costs in point 6.2 and here. Any payment method fees may also apply, depending on your choice of payment method.

4.2 Minimum order is SEK 100 including VAT.


5. Method of payment

5.1 Allectra offers various payment options when you order Goods on the Marketplace. The checkout shows which payment options Allectra offers. There you choose which payment option you want to use, and it also shows whether your payment option is associated with any fees, as well as the size of such fee. Read more about payment methods and costs for these here.

5.2 Allectra reserves the right to remove or add payment methods. Allectra also has the right to change the payment method if a payment method does not work or is approved when you complete payment for your order.

5.3 We have the right to charge you in connection with your order on the Marketplace. You enter your payment details when you place the order by using a valid payment card. We reserve the right to check the validity of the payment card, that there is scope for debiting the value of the words and that your address details are correct. We have the right to refuse purchases as a result of our checks.

5.4 If you have chosen invoice payment or similar options as a payment method, Allectra has the right to assign, transfer or pledge all obligations and/or claims linked to invoices or other payments, including the Merchant's claims against you, to third parties. In case of invoice payment or partial payment, a credit report may be drawn up on you. When a credit report has been made, the credit reporting company must inform you about it.

5.5 - Klarna Checkout

After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Whichever payment option you choose, Klarna or one of Klarna's partners handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Product or service-specific questions should therefore be addressed directly to the store.

Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Invoice is the default payment option.

5.6 - Klarna Faktura

When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and always pay after you receive your goods.

  • Always receive the item before paying
  • Payment period - always 30 days
  • You never have to give out card details
  • Always 14 days right of withdrawal in accordance with the Distance and Home Sales Act*
  • Download your invoices from klarna.se
  • Possibility of partial payment

If payment is not made, a reminder fee of SEK 50.00 and late payment interest of 26.00% will be added. At the time of purchase, a credit check is carried out, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by post. Personal data is handled in accordance with current legislation. Klarna processes personal data for the purpose of carrying out customer analysis, identification, credit control and marketing. Social security number is used as customer number for customer management purposes.

* Does not apply to all goods and services, e.g. flights, events and custom-made goods.

5.7 - Klarna Konto

The payment method for you who want to choose how much you pay each month. But the Klarna account is more than that. In addition to always receiving your goods before you pay, you collect all your purchases in one account. This also applies if you have shopped in several different stores via a Klarna account. This means a single invoice, regardless of the number of purchases.

  • Always receive the item before paying
  • Pay from SEK 50/month or 1/24 of the total amount
  • You never have to give out card details


  • All your purchases are collected in one account and on an invoice
  • Shop now - pay at the end of next month
  • An air ticket fee of SEK 29, regardless of the number of purchases
  • You can pay the entire amount at once at any time

For a purchase of SEK 10,000 with Klarna Konto basic conditions, the set-up fee is SEK 0. The current annual interest rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The credit purchase price is SEK 11,458. The number of partial payments is 12 and each partial amount is SEK 955. The example assumes that installments are made over a period of one year.

At the time of purchase, a credit check is carried out, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by post.

Read more: Terms and Conditions

Read more: Standardiserad europeisk konsumentkreditinformation 

5.8 - Advance payment

You pay money in advance to our bank giro no. After you have sent your order at checkout, you will receive information on the screen and via e-mail how to proceed. (Expect an additional delivery time of a few days if you choose advance payment)


6. Delivery and transport

6.1 Delivery options

The seller is responsible for shipping and delivering your order to you. Goods are delivered to you using the delivery option you select at checkout. You will find more information about your delivery options on the Marketplace and at checkout. Your order will then be shipped to you from the Seller's warehouse after you receive your Order Confirmation. If you have ordered Goods from different Sellers, the Goods may be sent to you in different shipments.

6.2 Delivery cost

Depending on which delivery option you choose during the ordering process (and depending on the total amount of your order), shipping charges may be added to your purchase. See more information about delivery costs here.

6.3 Delivery time

6.3.1 The expected delivery time depends on which delivery option you have chosen. Your order is normally sent within 24/48 hours, normal delivery time is there after about 1-3 weekdays with Express, some locations may take a few extra days. ( * However, within 30 days at the latest Applies to Economy Delivery ) Estimated delivery time for the various options appears at checkout, on the product page, in your Order Confirmation and/or subsequent information you receive from the Seller. Unless otherwise specifically agreed (e.g. in connection with the booking of Goods that are not in stock), delivery takes place no later than 30 working days from the day you received the Order Confirmation. Please note that unless otherwise stated on the website, delivery times are estimates only. They are not guaranteed delivery times and should not be considered as such. You can read more about Delivery time here

6.3.2 Although We endeavor to deliver Goods within the specified time frames, delivery may take longer due to unforeseen events. In the event of a delivery delay, you can contact us through our contact details on the Marketplace and we will help locate your order. Unless otherwise specifically agreed and a delivery takes more than 30 working days, you have the right to cancel the purchase, provided that the delay is not due to you as a customer. During high season it may take longer. Public holidays in Europe are not included in the delivery time. We send orders with Postnord, DHL, GNT, Schenker, UPS. We do not take financial responsibility for any delays that are beyond our control, for example in case of bad weather etc.

6.3.3 If your package is to be redeemed by you, you must do so within the time specified in the notification normally within 7 days. Parcels must normally be picked up in person with valid identification and package ID. You should receive a notification showing where and when the Product is to be picked up. Notification can take place via e-mail, regular mail and, if you have provided your mobile number, also via phone call or SMS. If you have not received a notification, contact customer service.

6.4 Unclaimed Goods

If you do not pick up, or receive, Goods that you purchased, your package will be sent back to the Seller. We reserve the right to charge you for all costs incurred in connection with such returns (shipping, return shipping, shipping costs, etc.). The cost varies depending on the delivery option you have chosen. Therefore, we charge a fee of at least SEK 350 as well as the actual shipping cost if a package is not picked up or if you cannot be found when unloading your order, you will be charged for the costs incurred for so-called tolling. The shipment is with the agent for 7 days before it is returned to us (Does not apply to Express). Therefore, please note that if you regret a purchase and want to return the product, you first need to pick up the package and then return it to us. Unredeemed packages are not covered by the right of withdrawal.

6.5 Transport damage

If you discover damage to the package, you must immediately report this to the post office or another carrier and file a damage report. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the handling of the post office or the transport company, you must contact them and file a damage report. If any dispute with the post office or carrier cannot be resolved, please contact us. If you have ordered and do not pick up your shipment before it is returned to us (packages and letters within 14 days), we will invoice you SEK 350 for our work with handling the goods as well as actual shipping costs round trip.

Visible damage to packaging must always be reported directly to the forwarder and noted in writing by the agent / driver upon receipt of the delivery with "DAMAGED PACKAGING" This is important for the transport company to accept your report.

If there is visible damage to the packaging or suspicion of transport damage to the goods, this must be reported to the driver or delivery agent immediately before the package is handed out. The agent or the recipient calls the damage report to the shipping company. Save the case number you receive from the shipping company. The package can then be handed out by the agent. Hidden transport damage MUST be reported to us within three days for the transport damage to be approved. In connection with this, packaging must be saved.

Hidden transport damage must be reported to Allectra customer service within 5 working days.

Always unpack and inspect the delivery immediately upon receipt. Also document all damage to the product and packaging. In the event of transport damage, the packaging must always be saved for possible complaints to the forwarder or exchange of goods. A product where it is determined that the damage can be attributed to transport is replaced free of charge by a new item if the damage is reported in time. Do not book a craftsman before delivery has taken place and you have inspected your goods. If there is a delay or the goods are damaged, Allectra is not responsible for any compensation for the costs of craftsmen.

Then send us all the pictures 5-6 pictures that we need and request immediately.

We need this immediately in case of transport damage / missing item / wrong item / wrong item

1. Image on the outside of the packaging all around (Bubble wrap included)

2. Picture of opened packaging where the protective covers are visible.

3. Picture of the shipping labels (This is the shipping note that is on the outside of your package)

4. Image of injuries

5. Scanned image or photo on the packing slip an A4 Paper on received Products

6. Image of EAN number (A product label with a 13-digit long number)

Attention! Remember to take clear pictures so we can see what it says and full labels etc. are included in the picture.


7. Right of withdrawal and return

7.1 As Allectra is a Marketplace where many Sellers offer Goods for sale, each order from each individual Seller is processed separately. All questions relating to right of withdrawal and returns are handled directly between you and the Seller in question, via the contact channels available on the Marketplace.

7.2 The seller is responsible for handling returns and assisting you if you wish to exercise your right of withdrawal. The seller is obliged to comply with all statutory requirements and regulations regarding sales to consumers.

7.3 When purchasing Goods on the Marketplace, a 14-day right of withdrawal always applies. This means that you have the right to cancel your purchase, by sending us a message, within 14 days of receiving the Product.

7.4 All Goods that are returned must be in the same condition as they were in when delivered to you. This means that the Goods must not have been damaged or used in any way, including washed or worn for a purpose other than testing the Goods, and that all markings and tags are intact.

7.5 In accordance with Swedish legislation on consumer protection in the case of distance contracts, private consumers have 14 days to withdraw their purchase from the time the customer has received the product without giving any reason. The customer has the right to open and check the goods. In cases where a reduction in value has occurred upon opening and checking the goods, Allectra Computer AB will charge the customer for this reduction in value. The right of withdrawal does not apply to used hygiene items and products close to the body such as shavers, toothbrushes, in-ear headphones/headphones, these cannot be canceled for hygiene reasons. Computer programs, games or sound and image recordings when the seal/sealing has been broken, as well as a computer specially made by us. For easier handling, the customer should make a repurchase notification before the return here.

7.6 Please note that obtaining a return number does not constitute acceptance of the right of withdrawal. When returning, the return shipping must be paid all the way to the return address and with the invoice/delivery note attached and, where applicable, clearly marked with a return number. The cost of returning the item is shown in the shipping company's price list available from the nearest agent. The item must be packed in Posten-approved outer packaging (e.g. corrugated cardboard) and fixed with packing material so that it arrives at Allectra Computer AB safely and is not damaged during transport due to inadequate packaging. If you are unsure of how to package the item, Postnord has a good video and guide that you can find here

7.7 You can also notify Allectra Computer AB of withdrawal from purchase by filling in and posting/emailing The Swedish Consumer Agency's form to us.

Obtaining a return number does not constitute acceptance of the right of withdrawal, but is only approved when Allectra Computer AB has received the product and found it sent in accordance with the above conditions. In the case of full acceptance of the right of withdrawal, the entire amount paid by the customer for the product, including any costs relating to the original delivery, will be refunded within 14 days minus the return cost if the customer used Allectra's pre-paid waybill. However, extra shipping costs due to the customer's choice of shipping method are not refunded. In the event of a return from a non-EU country, the customer pays for shipping and customs costs, which may be added to Allectra in arrears. The debiting for these possible costs takes place when the refund is made to the customer from the previously debited payment method.

7.8 Please note that if you regret a purchase and want to return the item, you first need to pick up the package and then return it to us. If you send your return to an agent so we have to pick it up, a shipping & handling cost of SEK 150 applies. Unredeemed packages are not covered by the right of withdrawal.


8. How to regret your purchase

8.1 If you want to cancel a purchase, you must send a clear message to the Seller by entering the Marketplace and following the instructions there. You must enter your name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. Click here for more information on how to cancel your purchase.

8.2 You can also use the standard form for exercising the right of withdrawal developed by the Swedish Consumer Agency, which you can find here, the right of withdrawal form found below in Allectra's Purchase Terms and then send it to the Seller.

8.3 After you have followed the instructions set out in clause 8.1 or 8.2, you must return the Product to the Seller within 14 days from the date you notified the Seller that you are exercising your right of withdrawal. You return the Product to the Seller by either using an accompanying return slip that came in your package and/or according to the other methods and instructions specified by the Seller who you can contact via the contact form you find here. The item must be sent well packaged, in good condition and in the original box. You are responsible for the condition of the Product after you have received the Product, as well as during the return. Your responsibility ends when the Seller has received the return. You must always save the delivery receipt on the return until the return is registered and reimbursement has been made.

8.4 When exercising the right of withdrawal, you pay the return shipping, unless otherwise stated. When purchasing Goods from Merchants, the return shipping may vary depending on the amount and Item. Contact your Seller before the purchase if you want to know the exact return shipping for your Goods.

8.5 Sometimes We can offer free returns when exercising the right of withdrawal for certain Goods. If free returns apply to your purchase, it will be stated during the ordering process.

8.6 If you return Goods, without stating any particular reason, it is considered that you have canceled your purchase.

8.7 Since you have ordered Goods from several Sellers, it is important that you return your Goods to the correct Seller in accordance with the respective return slip and/or the Seller's instructions. Returned Item is faulty Seller, you may be required to reimburse handling and delivery costs for it.


9. Repentance form

If you wish to exercise your right of withdrawal, please fill in this form and send it to us.

Sent to: Allectra Computer AB, Box 28, 289 03 Broby Sweden or info@allectra.se (or the current Dealer from whom you purchased the Product in question and who you can reach via the contact form here)

I/we (*) hereby announce that I/we (*) withdraw from my/our purchase agreement regarding the following goods (*)

- was it ordered (*)/was it received (*)

- the name of the consumer(s).

- address of the consumer(s).

- date

(*) Cross out what does not apply.


10. As for the right of withdrawal not?

The right of withdrawal does not apply to:

goods that have been manufactured according to your instructions or that have otherwise been given a clear personal touch;

goods with a broken seal that cannot be returned due to health or hygiene reasons (for example underwear, swimwear, in-ear headphones, cosmetic and hygiene products such as make-up and hair care, hair extensions, hair dryers, shavers, electric toothbrushes, scales, heating pads, foot baths and similar products), sealing also refers to technical sealing (e.g. serial number);

an item that can quickly deteriorate or become too old (for example, food or medicine);

sound or image recordings (for example, a CD) or computer program with a broken seal; or

digital content that is delivered in a way other than on a physical medium if the provision has started, and the consumer consented to it starting (for example, computer programs, applications, games, music, videos or texts where access is by downloading from or streaming).


11. Your refund when exercising the right of withdrawal

11.1 When you cancel your purchase, the amount you have paid for the Product will be returned to you, including delivery costs. However, there may have been additional delivery costs as a result of you choosing a delivery method other than the standard delivery offered by the Seller, which is not refundable in these cases. When you return part of an order, the delivery cost is not refunded.

11.2 When you cancel your purchase, We refund the amount paid as soon as possible, but no later than within 14 days from the date you notified us that you wanted to cancel your purchase. However, we may wait for the refund until We have received the Product or you have shown that the Product has been returned, for example by a return receipt containing a tracking number. The refund will be made via the payment option you chose at the time of purchase, provided that nothing else has been agreed or there are obstacles to such a refund.

11.3 We are entitled to deduct an amount corresponding to the reduction in value of the Product compared to the original value of the Product, if and to the extent that such reduction in value is due to you having handled the Product to a greater extent than is necessary to determine its properties or function.


12. Complaint

12.1 All questions relating to complaints are handled directly between you and the Seller in question via the contact channels available on the Marketplace here.

12.2 If there is something wrong with your Product, you have the right to complain about it. Complaints made within two months from the time you discovered the error are always considered to have been submitted in time. You have a three-year right to complain about Goods purchased on the Marketplace, or another period that applies according to law.

12.3 If you want to claim an error in a Product, you must, as soon as possible after the error is discovered, go to the Marketplace and click under the "Complaint" tab which you will find under the "Customer Service" tab here. After that, you log in to your account/enter your email address, select the Item you want to complain about, and send the complaint message to the Seller in question. You must then follow the instructions that the Seller gives you. We ensure that a return slip is provided, or that return shipping is arranged in another way, and that return shipping is taken care of in the event of a complaint. In the event of a complaint for one or more faulty Goods, you must be able to prove your purchase on the Marketplace at the request of the Seller.

12.4 When the claimed Product has been returned and the claim approved, the Seller will compensate you in accordance with applicable law. We strive for this to take place within 30 days of receiving the complaint, but it may take longer depending on the nature of the Product. In case of invoice payment, the invoice is written off when the returned Product is registered in the warehouse. Qliro's payment terms can be found here.

12.5 We reserve the right to refuse a complaint if it turns out that the Product is not defective by law. If the Product is found to be faultless, a fault finding and shipping fee will be charged to cover the Seller's costs for the return. In the case of complaints, we follow guidelines from the General Complaints Board or equivalent boards in other European countries, see www.arn.se, More information is available at www.konsumentverket.se. See also point 18 below.

12.6 If you receive a faulty Product where you want a new replacement product, We will send you the replacement product.

13.7 In accordance with Swedish legislation, private consumers have the right to complain about goods that were faulty when the goods were handed over within 3 years from the date of purchase. Notification of a complaint must be submitted to Allectra Computer AB within 2 months of the fault being discovered. In the case of complaints, you must email pictures / video and a description of the fault, as well as send in additions if suppliers and manufacturers wish.

13.8 If it can be demonstrated that there is a manufacturing defect on the product, you will always receive new parts, however, the warranty does not apply to wear and tear damage. Defects that occur within 6 months from the date of purchase are considered original. If a complaint is not made within 3 years from the date of purchase, the private consumer loses the right to complain about the product. For easier handling, the customer should make a fault report to Allectra before the return here.

13.9 Please note that obtaining a return number does not constitute an approved complaint case. When returning, the invoice/delivery note must be attached. The item must be packed in outer packaging approved by Posten (e.g. corrugated cardboard). Complaints received by Allectra Computer AB without approved outer packaging (e.g. in envelopes) are returned to the customer without action as these cannot be approved for complaint action. Allectra Computer is responsible for the return shipping. Approved complaints are always replaced with new goods. In the event of a denied complaint, the item is returned at the customer's expense.


13. Guarantee

13.1 Some of the Seller's Goods may be covered by an issued warranty or other service. Information on any warranty period, special warranty conditions and any additional service conditions (which include information on how and where this service may be performed for each Product) are available in connection with each individual Product on the Marketplace or in the Terms and Conditions. Warranty for Goods only covers original manufacturing defects, and thus not defects that occur during or after an own change to the Product's function and appearance, such as rebuilding, upgrading or other configuration of the product. Your Order Confirmation is valid as proof of warranty.

13.2 The respective manufacturer's warranty conditions apply, minimum 1 year and up to the manufacturer's specified warranty period depending on the product. Consumables, ink cartridges, toner cartridges, batteries, data media and other consumable items are excluded from the normal warranty, these items are covered by a 30-day repackaging warranty. Products that contain batteries and other types of consumables are provided with a 30-day warranty on the battery itself. All guarantees specified on are valid in Sweden and in cases where the product needs to be sent to manufacturers outside Sweden, Allectra Computer AB undertakes to pay for shipping and carry out any administrative work.

13.3 No warranty is normally provided for software or consequential errors, which are caused by incorrect or defective software and/or data media, such as CDs, DVDs or floppy disks. A warranty is also not provided for products that have been handled incorrectly or otherwise not used in the prescribed manner.

13.4 When returning the product, the customer must report the error to Allectra for easier handling here. In the case of warranty matters, you must email pictures/videos as well as a description of the fault and send in additions if suppliers and manufacturers wish to do so.

13.5 Please note that obtaining a return number does not constitute an approved warranty case. When returning, the return shipping must be paid and with the invoice/delivery note attached and clearly marked with the return number. The item must be packed in outer packaging approved by Posten (e.g. corrugated cardboard).

13.6 Warranty cases received by Allectra Computer AB without approved outer packaging (e.g. in envelopes) are returned to the customer without action as these cannot be approved for warranty action. Warranty is only given when Allectra Computer AB has received the product and found it submitted in accordance with the above conditions. Approved warranty cases are always repaired or replaced with a new item. In the event of a denied warranty, the item is returned at the customer's expense.


14. Promotions, offers and membership programs

14.1 We may from time to time offer promotions on the Marketplace that may have more favorable terms than what appears in Allectra's Purchase Terms, e.g. regarding payment or extended right of withdrawal. These more favorable conditions apply as long as the campaign is active and for the specific Goods specified by the Seller in connection with the campaign. We reserve the right to withdraw such promotions at any time. In the event of termination or cancellation of a campaign, Allectra's Terms and Conditions apply without modification. Offers on specific Goods on the Marketplace are valid for a limited time and while stocks last.

14.2 If Allectra offers a membership program, the applicable conditions for such membership can be found here.


15. Force Majeure

The Seller is not responsible for delays caused by circumstances beyond the Seller's control, such as general labor disputes, war, fire, lightning, terrorist attack, changed government regulations, technical problems, faults in electricity/telecommunications/data connections or other communications, and faults or delays in services from a subcontractor due to a circumstance stated here or which the latter could not otherwise control. These circumstances shall constitute a basis for exemption which entails exemption from damages and other penalties. Should any such situation arise, the Seller will inform you partly at the beginning and partly at the end of the time for the current situation. If the circumstance has lasted longer than two months, both you and the Seller have the right to cancel the purchase with immediate effect.


16. Allectra's responsibility

16.1 Unless Allectra is acting as the Seller, Allectra is not a party to the purchase agreement and/or transaction between you and the Seller. Allectra is not responsible for the actions of other Sellers, including but not limited to, the sale of Goods to you and/or the Seller's delivery of Goods to you.

16.2 If there is a fault for which Allectra Computer AB is responsible, Allectra Computer AB undertakes to remedy the fault through repair, redelivery or in some cases to refund the purchase price. Additional rights for the customer can be invoked by the respective manufacturer's own warranty commitments aimed at the end customer. Some manufacturers replace the product if it doesn't work on delivery, while others choose to repair them from day one. This procedure is not something Allectra Computer AB can influence, but it is the manufacturers' respective policies that govern this. Allectras Computer AB's liability as a result of errors in goods is limited to what is stated in these general sales conditions and what is stated in the Consumer Purchase Act (SFS 1990:932). The customer has the right to compensation for the costs that may have arisen in connection with the complaint. The customer is also entitled to compensation for any losses or more significant inconveniences and inconveniences that have arisen in connection with errors or delays. In order to receive compensation, you must show that the goods are faulty or delivered late and that you have indeed suffered a loss. As a customer, you must take reasonable measures to limit your loss and try to keep down the costs that arise in connection with the complaint.


17. Invalidity

If a competent court, authority or arbitration panel should find that any provision in Allectra's Terms and Conditions is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.


18. Applicable Law, Dispute and Alternative Dispute Resolution Procedure

18.1 Disputes concerning the interpretation or application of Allectra's Terms and Conditions shall be interpreted in accordance with Swedish law.

18.2 If a dispute cannot be resolved in agreement with the Seller's customer service, you can contact the General Complaints Board ("ARN") by contacting ARN on their website www.arn.se or via their postal address below. Allmänna Reklamationsnämnden Box 174 101 23 Stockholm 18.3 You can also submit complaints directly online via the European Commission's platform for mediation in disputes, which you can find here. If you submit a complaint via this platform, your case is automatically forwarded to the appropriate dispute resolution body. This dispute resolution body then contacts the Seller and attempts to resolve the dispute without court involvement. Any disputes are resolved primarily in discussion with our customer service. We follow the General Complaints Board's recommendations and otherwise refer to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/

18.4 Disputes shall ultimately be settled by a general court.

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