When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
You must announce that you regret it. The message should be sent to us by filling in this form which you can find here. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in the original packaging if possible. The return must also be sent traceable (not as a letter). If several different goods have been ordered in one order but are delivered through separate deliveries, the time limit for the right of withdrawal ("Return period") expires fourteen (14) days after the day on which the Customer or a third person designated by the Customer (but not the transport company) has physically received the last item.
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product. Refunds are made within 14 working days from when we have received an approved return.
The right of withdrawal does not apply if:
Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal. For more on the statutory right of withdrawal, see here.
Terms of purchase
See our full terms and conditions of purchase here.