If you discover an error on a product you bought from us, you have the option of sending it in for examination and possible action. In some cases, the products need to be sent for service.
In the case of complaints and warranty matters, you must first make a report and submit the requested information such as video, pictures, fault description. Click here to report a product for warranty or complaint. In the event of a complaint, the product will always be replaced or repaired in the first instance. In the event of a complaint or if the item does not work upon delivery, you must submit pictures etc, Here can you read out that you must file a transport damage report.
It costs nothing to return a product for a service case. Remember, however, that a service, examination and shipping fee may be added if faults that do not fall within the warranty or complaint rights are found on the product. This can e.g. be physical damage caused by an accident.
The time a repair takes can depend on the type of product and how difficult the potential fault is to reproduce and fix. As a rule, however, a repair takes about 30 days from the time the authorized service workshop receives the product.
Different workshops are responsible for different repairs depending on the manufacturer, product or product category. This is due to that the workshop must, as a rule, be authorized. You will therefore find more information about where the product is sent when a return case is created.