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0Terms of purchase and delivery
Last updated 2024-06-28
Applicability
Allectra Computer AB's Terms of Sale apply from 2024-06-24 and replace previously published terms of sale by Allectra Computer AB.
Allectra provides an E-Commerce on the website www.allectra.se and associated pages, as well as other channels where you can access Allectra's E-Handelsplats , (together “E- Handelsplats ”). On the E-Handelsplats offered Allectra's products for sale to you as a consumer (hereinafter referred to as "Customer" "you" "your").
1. Company information
1.1 Allectra Computer AB, with company number 559050-7009 (hereinafter referred to as “ Allectra ”)
Registered address: Box 28, 289 03 Broby, Sweden
EORI/VOEC no: 559050-7009 / 2062631
Email: info@allectra.se
1.2 You can always contact Allectra via the contact form which you can find under "Contact us" here .
2. General
2.1 When you place an order on the E-Shop, these general terms and conditions of purchase (“ Allectras’s General Terms and Conditions”) apply. Purchase Conditions ”) always for your purchase.
2.2 In order to place an order on the E-Commerce Platform, you must be over 18 years of age and not be under guardianship. Allectra reserves the right to refuse or change your order in individual cases, for example if you have payment complaints or if Allectra suspects that you have provided incorrect personal information. If you are under 18 years of age, you must have the permission of a guardian. Such permission can be given by a parent sending their explicit permission to us by email. All fraudulent orders are tracked and reported to the police, and if we have suffered financial damage, we will claim damages.
2.3 The fact that Goods are available on the E-Commerce Platform at a given time is not a guarantee that the Goods will always be available. We reserve the right to the fact that Goods may be out of stock. In the event that We are unable to deliver a Product, you will be informed of this as soon as possible, and We will then refund any amount paid without delay.
2.4 We reserve the right to any typographical and/or visual errors in product descriptions, specifications, stock levels, prices and other information provided in connection with the Goods. All images on the E-Commerce Platform should be seen as illustrations and are not representations of the actual appearance, origin and/or function of the Goods. The illustrations on the product page may therefore differ from the actual Goods that you have ordered. We reserve the right to update or change information about the Goods at any time.
We reserve the right to any printing errors as well as errors in information and specifications regarding goods and services in our range.
The product images on the website do not guarantee that the exact appearance and condition of the product is reproduced, but the image information on the website should be seen exclusively as illustrations. Such illustrations cannot be guaranteed to reflect the number of products the customer receives or the exact appearance, functions or origin of the product. We reserve the right for any errors in the product information and reserve the right to change product information without prior notice.
Allectra.se reserves the right to make any errors in price and product information or otherwise on the website. In the event of any errors, Allectra.se reserves the right to correct this subsequently. We reserve the right to make any price adjustments, final sales, stock differences, technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders .
2.5 The terms and conditions published on the E-Commerce Platform at the time of your order apply to your order.
2.6 For you, who are a private individual, the Distance Contracts Act (see below regarding the right of withdrawal) and the Consumer Purchase Act, which have strict provisions, which means that the law applies, even though you have agreed to something else. For companies, including sole traders, the Purchase Act applies , which is dispositive, which means that agreements between companies apply in the first place before the law.
2.7 The products we sell can be used in Sweden. Instructions and manuals can either be downloaded digitally from the manufacturer or included with the product upon delivery in physical form. Some products may be in a language other than Swedish and this is indicated by the model name.
2.8 We comply with the General Data Protection Regulation (GDPR). When you, as a private individual, register and place your order, you also agree that we store and use your personal data in our business in order to best fulfill our obligations to you. We protect your data in accordance with the GDPR, and you have the right to access the data and have it deleted if you so wish.
2.9 Should any condition be found to be invalid according to Swedish or EU law, this shall not mean that the purchase conditions in their entirety become invalid, but the invalid condition shall in that case be replaced with an equivalent legal text.
2.10 Get your purchase protected up to SEK 50,000 if something goes wrong. As a member of PriceRunner, our Purchase Guarantee is always included. This service is free and applies to registered PriceRunner members. If you are not already a member of PriceRunner and have visited us through them, you can also take advantage of the Purchase Guarantee by registering within 60 minutes of your purchase. Becoming a member of PriceRunner costs nothing and only takes a few minutes! Register for the PriceRunner Purchase Guarantee For the Purchase Guarantee to apply, the order must be addressed to you as a private individual. You are entitled to compensation if something goes wrong with your purchase, such as the item being defective, an individual item missing upon delivery, the item being incorrect or no delivery. PriceRunner Purchase Guarantee compensates you as a customer for both purchase and shipping costs and any direct financial damage you have suffered. No compensation will be paid for loss of value, loss of income or other direct or indirect costs. For complete terms and conditions and a list of excluded categories, visit PriceRunner . Yes please, take me to PriceRunner to register for a Purchase Guarantee up to SEK 50,000 !
3. Agreement and order
3.1 In order to order Goods, you must accept the Terms and Allectras’ Privacy Policy (“Privacy Policy”), which can be found here . By placing your order on the E-Commerce Platform, you confirm that you have read and accepted the Terms and that you have read and understood the Privacy Policy.
3.2 Regardless of who is a party to your purchase agreement, a binding contract is concluded with the Seller when Allectra confirms your purchase by sending you an order confirmation (“Order Confirmation”). It is therefore of utmost importance that the contact details you have provided are correct and up-to-date. The Terms and Conditions, together with your order, which is confirmed by the Order Confirmation, constitute the contractual documentation for your purchase. Allectra’s Terms and Conditions will also be available in the Order Confirmation. We encourage you to save the Order Confirmation for any contacts with the Seller’s customer service.
3.3 Cancellation Contact customer service via email or phone and we will help you with this, provided that your order has not been "expedited", picked, packed or sent yet. If it has been dispatched, you must collect the package and send it back to us as a normal cancellation. After placing an order, you have 30 minutes to cancel. After that, we cannot stop your delivery as the goods have been "expedited", gone to packing and your payment with Klarna has been activated. As a customer, you have the opportunity to cancel your order without charge until the shipment is available for collection at your post office/delivery point. Cancellation must be notified to Allectra by email to info@allectra.se. If the order has been dispatched by Allectra, you may, however, be charged the cost of the unclaimed package if you do not collect it and return it to us (currently SEK 350 including VAT) as well as any other costs Allectra has incurred due to the cancellation.
4. Prices and fees
4.1 When ordering Goods on the E-Shopping Site, the prices stated in the checkout apply. The prices stated in the E-Shopping Site are updated in real time and are stated in selected currency, including VAT. If the price has been personalized for you, you will be informed of this during the ordering process. Any delivery costs are not included in the price and may be additional, depending on which delivery option you choose at checkout and the total amount of your order. Delivery costs are clearly presented during the ordering process. See more information about delivery costs in section 6.2 and here. Any fees for payment methods may also be additional, depending on your choice of payment method.
4.2 Minimum order is 100 SEK including VAT.
5. Payment method
5.1 Allectra offers various payment options when you order Goods on the E-Commerce Platform . The checkout shows which payment options Allectra offers. There you choose which payment option you want to use, and it also shows whether your payment option is associated with any fees, and the size of such fee. Read more about payment methods and costs for these here.
5.2 Allectra reserves the right to remove or add payment methods. Allectra also has the right to change payment methods if a payment method does not work or is not approved when you complete payment for your order.
5.3 We have the right to charge you in connection with your order on the E-Commerce Platform . You provide your payment details when you place the order using a valid payment card. We reserve the right to check the validity of the payment card, that there is room for debiting the value of the order and that your address details are correct. We have the right to refuse purchases as a result of our checks.
5.4 If you have chosen invoice payment or a similar alternative as a payment method, Allectra has the right to assign, transfer or pledge all obligations and/or claims connected with invoices or other payments, including the Merchant's claims against you, to a third party. In the event of invoice payment or partial payment, a credit report may be made on you. When a credit report has been made, the credit reporting company shall inform you of this.
5.5 - Klarna Checkout
After identification and risk assessment, Klarna Checkout shows you the payment options that can be offered to you. Whichever payment option you choose, Klarna or one of Klarna's partners handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Product or service-specific questions should therefore be directed directly to the store.
Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Invoice is the default payment option.
5.6 - Klarna Invoice
When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and you always pay after you receive your goods.
If payment is not made, a reminder fee of SEK 50.00 and late payment interest of 26.00 % will be charged. At the time of purchase, a credit check is carried out, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by post. Personal data is handled in accordance with applicable legislation. Klarna processes personal data for the purpose of carrying out customer analysis, identification, credit checks and marketing. Personal identification numbers are used as customer numbers for customer management purposes.
* Does not apply to all goods and services, e.g. flights, events and custom-made goods.
5.7 - Klarna Account
The payment method for those who want to choose how much you pay each month. But Klarna account is more than that. In addition to always receiving your goods before you pay, you collect all your purchases in one account. This also applies if you have shopped in several different stores via Klarna account. This means a single invoice, regardless of the number of purchases.
For a purchase of SEK 10,000 with Klarna Account basic terms, the setup fee is SEK 0. The applicable annual interest rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The credit purchase price is SEK 11,458 . The number of installments is 12 and each installment is SEK 955. The example assumes that installments are made over a period of one year.
At the time of purchase, a credit check is performed, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by mail.
Read more: General terms and conditions
Read more: Standardised European consumer credit information
5.8 - Advance payment
You pay money in advance to our bank account number. After you have sent your order to the checkout, you will receive information on the screen and via email on how to proceed. (Expect an extra day of delivery time if you choose advance payment)
6. Delivery and transportation
6.1 Delivery options
Allectra is responsible for shipping and delivering your order to you. Goods will be delivered to you using the delivery option you select at checkout. You will find more information about your delivery options on the E-Commerce Platform and at checkout. Your order will then be shipped to you from warehouse after you have received your Order Confirmation. If you have ordered Goods from different warehouses, the Goods may be shipped to you in different shipments.
6.2 Delivery cost
Depending on the delivery option you choose during the ordering process (and depending on the total amount of your order), shipping charges may be added to your purchase. See more information about delivery costs here.
6.3 Delivery time
6.3.1 The expected delivery time depends on the delivery option you have chosen. Your order is normally sent within 24/48 hours, normal delivery time is around 1-3 business days with Express, some locations may take an extra day. ( * However, no later than 30 days applies to Economy Delivery ) Estimated delivery times for the different options are shown in the checkout, on the product page , in your Order Confirmation and/or subsequent information that you receive from the Seller. Unless otherwise specifically agreed (e.g. in connection with booking Goods that are not in stock), delivery will take place no later than 30 working days from the day you received the Order Confirmation. Please note that unless otherwise stated on the website, the delivery times stated are only estimates. They are not guaranteed delivery times and should not be considered as such. You can read more about Delivery Time here
6.3.2 Although We strive to deliver Goods within the specified time frames, delivery may take longer due to unexpected events. In the event of a delivery delay, you can contact us through our contact details on the E-Commerce Platform and We will help to locate your order. Unless otherwise specifically agreed and a delivery takes more than 30 working days, you have the right to cancel the purchase, provided that the delay is not due to you as a customer. During high season, it may take longer. Public holidays in Europe are not included in the delivery time. We ship orders with Postnord, DHL, GNT, Schenker, UPS We do not take financial responsibility for any delays that are beyond our control, e.g. in case of bad weather etc.
6.3.3 If your package is to be collected by you, you must do so within the time specified in the notification, normally within 7 days. Packages should normally be collected in person with valid identification and package ID. You should receive a notification indicating where and when the Goods are to be collected. Notification can be made via email, regular mail and, if you have provided your mobile number, also via phone call or SMS. If you have not received a notification, please contact customer service.
6.4 Uncollected Goods
If you do not pick up, or receive, Goods that you have purchased, your package will be sent back to the Seller. We reserve the right to charge you for all costs that arise in connection with such a return (shipping, return shipping, handling costs, etc.). The cost varies depending on the delivery option you have chosen. Therefore, we charge a fee of at least 350 SEK plus the actual shipping cost if a package is not picked up or if you are not available when unloading your order, you will be charged for the costs that arise for so-called dead-end delivery. The shipment is with the agent for 7 days before it is returned to us (Does not apply to Express). Please note that if you regret a purchase and want to return the goods, you first need to pick up the package and then return it to us. Unclaimed packages are not covered by the right of withdrawal.
6.5 Transport damage
If you discover damage to the package, you must immediately report this to the post office or other carrier and file a damage report. Do not collect a damaged package! If you do not discover the damage until you have opened the package, and the damage is of a nature that can be attributed to the handling of the post office or carrier, you must contact them and file a damage report. If any dispute with the post office or carrier cannot be resolved, please contact us. If you have ordered and do not collect your shipment before it is returned to us (parcels and letters 14 days ), we will invoice you SEK 350 for our work with handling the goods and actual shipping costs round trip.
Visible damage to packaging should always be reported directly to the freight forwarder and noted in writing by the agent/driver upon receipt of the delivery with "DAMAGED PACKAGING". This is important for the transport company to accept your report.
If there is visible packaging damage or suspicion of transport damage to the goods, this must be reported to the driver or delivery agent immediately before the package is handed over . The agent or recipient calls the damage report to the shipping company. Save the case number you receive from the shipping company. The package can then be handed over by the agent. Hidden transport damage MUST be reported to us within three days in order for the transport damage to be approved. In connection with this, the packaging must be saved.
Hidden transport damage must be reported to Allectra customer service within 5 working days.
Always unpack and inspect the delivery immediately upon receipt. Also document all damage to the product and packaging. In the event of transport damage, the packaging must always be saved for any possible complaint to the freight forwarder or exchange of the product. A product where it has been determined that the damage can be attributed to the transport will be replaced free of charge with a new product if the damage is reported in time. Do not book a craftsman before delivery has taken place and you have inspected your goods. Should there be a delay or the goods are damaged, Allectra is not responsible for any compensation for the costs of craftsmen.
Then send us all the pictures 5-6 pictures that we need and request them immediately.
The package was damaged upon delivery! What do I do?
Always check that your package is intact when you pick it up from an agent or receive it from a driver. If the package is damaged, this must be reported immediately to the agent or driver. Then unpack the package and check that all products are intact and working as they should. If they are not, you must email us or call our customer service at 070-8854451 within 24 hours of receiving the package and we will help you further.
We need this immediately in case of ALL types of damage, e.g. in case of
Transport damage / Missing item / Wrong item / Faulty item.
We need the following information from you to be able to help you in the best way possible.
Please submit all images we need according to the points below within 48 hours of receiving the item.
We need these pictures to be able to report your damage or loss to the shipping company.
Note: Remember to take clear pictures so we can see what it says and that entire labels etc. are included in the picture.
You can send the pictures / videos to us using https://wetransfer.com/ if they are enlarged.
7. Right of withdrawal and return
7.1 All questions regarding withdrawal rights and returns are handled directly between you and Allectra , via the contact channels available on the E-Commerce Platform .
7.2 Allectra is responsible for handling returns and assisting you if you wish to exercise your right of withdrawal. Allectra is obliged to comply with all statutory requirements and regulations regarding sales to consumers.
7.3 When purchasing Goods on the E-Commerce Platform, a 14-day right of withdrawal always applies. This means that you have the right to cancel your purchase by sending us a message within 14 days of receiving the Goods.
7.4 All Goods returned must be in the same condition as when delivered to you. This means that the Goods must not have been damaged or used in any way, including washed or worn for any purpose other than trying on the Goods, and that all labels and tags are intact.
7.5 In accordance with Swedish legislation on consumer protection in distance contracts, private consumers have 14 days to withdraw from their purchase from the date the customer has received the product without giving any reason. The customer has the right to open and inspect the goods. In cases where there has been a decrease in value when opening and inspecting the goods, Allectra Computer AB will charge the customer for this decrease in value. The right of withdrawal does not apply to used hygiene items and body products such as razors, toothbrushes, in- ear headphones/earbuds, these cannot be returned for hygiene reasons. Computer programs, games or sound and image recordings when the seal/seal has been broken and a computer specially manufactured by us. For easier handling, the customer should make a return notification here before returning the goods .
7.6 Please note that receiving a return number does not constitute approval of the right of withdrawal. When returning, the return shipping must be paid all the way to the return address and accompanied by an invoice/delivery note and, where applicable, clearly marked with a return number. The cost of returning the goods is stated in the shipping company's price list, which is available at the nearest representative. The goods must be packaged in outer packaging approved by Posten (e.g. corrugated cardboard) and secured with packing material so that it arrives at Allectra Computer AB safely and is not damaged during transport due to inadequate packaging. If you are unsure how to package the goods, Postnord has a good video and guide that you can find here.
7.7 You can also notify Allectra Computer AB of withdrawal from the purchase by filling in and mailing/emailing the Swedish Consumer Agency's form to us. Receiving a return number does not constitute approval of the right of withdrawal but is only approved when Allectra Computer AB has received the product and found it to be submitted in accordance with the above conditions. If the right of withdrawal is fully approved, the entire amount paid by the customer for the goods, including any costs relating to the original delivery, will be refunded within 14 days, minus the return cost if the customer used Allectra's prepaid shipping label. However, additional shipping costs that depend on the customer's choice of shipping method will not be refunded. In the event of a return from a non-EU country, the customer will pay shipping and customs costs that may be incurred by Allectra in arrears. The debiting for these possible costs will take place when the refund is made to the customer from the previously debited payment method.
7.8 Please note that if you regret a purchase and want to return the item, you first need to collect the package and then return it to us. If you send your return to a representative so that we have to collect it, a shipping & handling fee of 150 SEK will be charged. Unclaimed packages are not covered by the right of withdrawal.
8. How to cancel your purchase
8.1 If you wish to cancel a purchase, you must send a clear message to Allectra by visiting the E-Commerce Platform and following the instructions there. You must include your name, address and other relevant information, such as order number, invoice number and name of the item in the message. Click here for more information on how to cancel your purchase.
8.2 You can also use the standard form for exercising the right of withdrawal developed by the Swedish Consumer Agency which you can find here, the right of withdrawal form which is found below in Allectra's Terms of Purchase and then send it to the Seller.
8.3 After you have followed the instructions set out in point 8.1 or 8.2, you must return the Goods to Allectra within 14 days from the date on which you notified the Seller that you are exercising your right of withdrawal. You must return the Goods to Allectra by either using the enclosed return slip that came in your package and/or according to the other methods and instructions specified by Allectra , which you can contact via the contact form you find here. The Goods must be sent well packaged, in good condition and in the original carton. You are responsible for the condition of the Goods after you have received the Goods, as well as during the return. Your responsibility ends when the Seller has received the return. You must always keep the receipt of the return until the return is registered and the refund has been made.
8.4 When exercising the right of withdrawal, you pay the return shipping, unless otherwise stated. When purchasing Goods from Merchants, the return shipping may vary depending on the amount and the Product. Please contact your Seller before purchase if you want to know the exact return shipping for your specific Goods.
8.5 Sometimes We may offer free returns when exercising the right of withdrawal for certain Goods. If free returns apply to your purchase, this will be stated during the ordering process.
8.6 If you return Goods, without giving any specific reason, it is considered that you have regretted your purchase.
9. Cancellation form
If you wish to exercise your right of withdrawal, please fill out this form and send it to us.
Sent to: Allectra Computer AB, Box 28, 289 03 Broby or info@allectra.se (or the current Merchant from whom you purchased the relevant Product and who you can reach via the contact form here)
I/we (*) hereby give notice that I/we (*) withdraw from my/our purchase agreement regarding the following goods (*)
- was it ordered ( *)/ was it received (*)
- the name of the consumer(s)
- the address of the consumer(s)
- date
(*) Delete what does not apply.
10. When does the right of withdrawal not apply?
The right of withdrawal does not apply to:
goods that have been manufactured according to your instructions or that have otherwise been given a clear personal touch;
goods with a broken seal that cannot be returned due to health or hygiene reasons (for example, underwear, swimwear, in -ear headphones, cosmetic and hygiene products such as makeup and hair care, hair extensions, hair dryers, shavers, electric toothbrushes, scales, heating pads, foot baths and similar products), sealing also refers to technical sealing (for example, serial numbers);
a product that can quickly deteriorate or become outdated (for example, food or medicine);
audio or video recordings (for example, a CD) or computer programs with a broken seal; or
digital content that is delivered in a manner other than on a physical medium if the supply has begun, and the consumer has consented to it having begun (for example, computer programs, applications, games, music, videos or texts where access is by downloading from or streaming).
11. Your refund when exercising the right of withdrawal
11.1 When you cancel your purchase, the amount you have paid for the Product will be refunded to you, including delivery costs. However, there may have been additional delivery costs as a result of you having chosen a delivery method other than the standard delivery offered by Allectra , which are not refundable in these cases. When you return part of an order, the delivery cost is not refundable.
11.2 When you cancel your purchase, We will refund the amount paid as soon as possible, but no later than 14 days from the date you notified us that you wanted to cancel your purchase. However, We may wait with the refund until We have received the Goods or you have shown that the Goods have been sent back, for example by a delivery receipt containing a tracking number. The refund will be made via the payment option that you chose when purchasing, unless otherwise agreed or there are obstacles to such refund.
11.3 We are entitled to deduct an amount corresponding to the decrease in value of the Goods compared to the original value of the Goods, if and to the extent that such decrease in value is due to you having handled the Goods to a greater extent than is necessary to determine their characteristics or function.
12. Complaints
12.1 All questions regarding complaints are handled directly between you and Allectra via the contact channels available on the E-Commerce Platform here.
12.2 If there is a defect in your Product, you have the right to complain about it. Complaints made within two months of discovering the defect are always considered to have been submitted in good time. You have a three-year right of complaint for Goods purchased on the E-Commerce Platform , or such other period as may be applicable by law.
12.3 If you wish to claim a defect in a Product, you must, as soon as possible after the defect is discovered, go to the E-Shopping Place and click on the “Complaint” tab, which you will find under the “Customer Service” tab here. After that, you log in to your account/enter your email address, select the Product you wish to claim, and send the complaint message to the relevant Seller. You must then follow the instructions that Allectra gives you. We will ensure that a return label is provided, or that return shipping is arranged in another way, and that return shipping is taken care of in the event of a complaint. In the event of a complaint about one or more defective Products, you must, at the request of Allectra, be able to prove your purchase on the E-Shopping Place .
12.4 When the claimed Product has been returned and the claim has been approved, Allectra will compensate you in accordance with applicable law. We aim to do this within 30 days of receiving the claim, but it may take longer depending on the nature of the Product. In the case of invoice payment, the invoice is written off when the returned Product is registered in the warehouse. Qliro's payment terms can be found here.
12.5 We reserve the right to refuse a complaint if it turns out that the Product is not defective according to law. If the Product is found to be free of defects, a fee for troubleshooting and shipping will be charged to cover the Seller's costs for the return. When making complaints, We follow guidelines from the Swedish National Board of Consumer Complaints or equivalent boards in other European countries, see www.arn.se. More information is available at www.konsumentverket.se. See also point 18 below.
12.6 If you receive a faulty Product and you wish to receive a new replacement product, We will send you the replacement product.
13.7 In accordance with Swedish law, private consumers have the right to complain about goods that were faulty when the goods were delivered within 3 years from the date of purchase. Notification of a complaint must be submitted to Allectra Computer AB within 2 months of the defect being discovered. In the event of a complaint, you must email pictures / video and a description of the defect and submit additional information if requested by suppliers and manufacturers.
13.8 If it can be proven that there is a manufacturing defect in the product, you will always receive new parts, however, the warranty does not apply to wear and tear. Defects that occur within 6 months of the date of purchase are considered original. If a complaint is not made within 3 years of the date of purchase, the private consumer loses the right to complain about the product. For easier handling, the customer should report the defect to Allectra before returning the product. here .
13.9 Please note that receiving a return number does not constitute an approved complaint. When returning the item, an invoice/delivery note must be attached. The item must be packaged in outer packaging approved by Posten (e.g. corrugated cardboard). Complaints received by Allectra Computer AB without approved outer packaging (e.g. in an envelope) will be returned to the customer without action as these cannot be approved for complaint action. Allectra Computer is responsible for the return shipping. Approved complaints are always replaced with new items. If the complaint is denied, the item will be returned at the customer's expense.
13. Warranty
13.1 Some of the Seller's Goods may be covered by an issued warranty or other service. Information about any warranty period, special warranty conditions and any additional service conditions (which include information about how and where this service can be performed for each Product) is available in connection with each individual Product on the E-Commerce Site or in the Terms. Warranty for Goods only covers original manufacturing defects, and thus does not cover defects that arise during or after a personal change to the function and appearance of the Product, such as rebuilding, upgrading or other configuration of the Product. Your Order Confirmation serves as proof of warranty.
13.2 The respective manufacturer's warranty terms apply, minimum 1 year and up to the manufacturer's specified warranty period depending on the product. Consumables, ink cartridges, toner cartridges, batteries, data media and other consumable items are excluded from the normal warranty, these goods are provided with a 30-day unpacking warranty. Products that contain batteries and other types of consumables are provided with a 30-day warranty on the battery itself. All warranties specified are valid in Sweden and in cases where the product needs to be sent to a manufacturer outside of Sweden, Allectra Computer AB undertakes to pay for shipping and perform any administrative work.
13.3 No warranty is normally provided for software or consequential errors caused by faulty or defective software and/or data media, such as CDs, DVDs or floppy disks. Nor is any warranty provided for products that have been handled incorrectly or otherwise not used as intended.
13.4 When returning the product, the customer must, for easier handling, report the error to Allectra. here . In case of warranty issues , you should email pictures/video and a description of the error , and submit additional information if suppliers and manufacturers request it.
13.5 Please note that obtaining a return number does not constitute an approved warranty claim. When returning, the return shipping must be paid and accompanied by an invoice/delivery note and clearly marked with the return number. The product must be packaged in outer packaging approved by Posten (e.g. corrugated cardboard).
13.6 Warranty cases that are received by Allectra Computer AB without approved outer packaging (e.g. in an envelope) will be returned to the customer without action as these cannot be approved for warranty action. Warranty is only given when Allectra Computer AB has received the product and found it to have been submitted in accordance with the above conditions. Approved warranty cases are always repaired or replaced with a new product. If the warranty is denied, the product will be returned at the customer's expense.
14. Promotions, offers and membership programs
14.1 We may from time to time offer promotions on the E-Commerce Platform which may have more favourable terms than those stated in Allectra's Terms and Conditions. Terms of purchase , e.g. regarding payment or extended right of withdrawal. These more favorable terms apply as long as the promotion is active and for the specific Goods specified by Allectra in connection with the promotion. We reserve the right to withdraw such promotions at any time. Upon termination or withdrawal of a promotion, Allectra's Terms of Purchase without changes. Offers on specific Products on the E-Shop are valid for a limited time and while supplies last.
14.2 If Allectra offers a membership program, the applicable terms and conditions for such membership can be found here.
15. Force Majeure
Allectra is not responsible for delays caused by circumstances beyond Allectra's control, such as general labor disputes, war, fire, lightning, terrorist attacks, changes in government regulations, technical problems, failures in electrical/telephone/data connections or other communications, and failures or delays in services from subcontractors due to circumstances stated here or that the subcontractors were otherwise unable to control. These circumstances shall constitute grounds for exemption from damages and other penalties. Should any such situation arise, the Seller will inform you both at the beginning and at the end of the period of the current situation. If the circumstance has lasted longer than two months, both you and the Seller have the right to cancel the purchase with immediate effect.
16. Allectra's liability
16.1 If there is a defect for which Allectra Computer AB is responsible, Allectra Computer AB undertakes to remedy the defect by repair, replacement or in some cases to refund the purchase price. Additional rights for the customer can be invoked by the respective manufacturer's own warranty obligations directed at the end customer. Some manufacturers replace the product if it does not work upon delivery while others have chosen to repair it from the first day. This procedure is not something Allectra Computer AB can influence; it is the manufacturers' respective policies that govern this. Allectra Computer AB's liability as a result of defects in the product is limited to what is stated in these general terms and conditions of sale and what is stated in the Consumer Purchase Act (SFS 1990:932). The customer is entitled to compensation for the costs that may have arisen in connection with a complaint. The customer is also entitled to compensation for any losses or more significant inconveniences and inconveniences that have arisen in connection with defects or delays. To receive compensation, you must show that the goods are faulty or delivered too late and that you have actually suffered a loss. You as a customer must take reasonable steps to limit your loss and try to keep down the costs incurred in connection with the complaint.
17. Invalidity
If a competent court, authority or arbitration panel finds that any provision of Allectra's If any of the Terms of Sale is held to be invalid or unenforceable, that provision and all other provisions shall be valid and enforceable to the fullest extent permitted by applicable law. The provisions declared invalid or unenforceable will be superseded by relevant legal guidance and advice.
18. Applicable law, disputes and alternative dispute resolution procedures
18.1 Dispute concerning the interpretation or application of Allectra's Terms and conditions of purchase shall be interpreted in accordance with Swedish law.
18.2 If a dispute cannot be resolved in agreement with the Seller's customer service, you can contact the Swedish National Board of Consumer Complaints ("ARN") by contacting ARN on their website www.arn.se or via their postal address below. Swedish National Board of Consumer Complaints Box 174 101 23 Stockholm 18.3 You can also file a complaint directly online via the European Commission's platform for dispute resolution, which you can find here. If you file a complaint via this platform, your case will automatically be forwarded to the correct dispute resolution body. This dispute resolution body will then contact the Seller and try to resolve the dispute without involving the courts. Any disputes will be resolved in the first instance in discussion with our customer service. We follow the Swedish National Board of Consumer Complaints' recommendations and otherwise refer to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/
18.4 Disputes shall ultimately be resolved by a general court.
Large product range
Competitive
prices
Fast deliveries
Ships within 24/48
Shipping from 6 €
Customer service
info@allectra.se
Allectra Computer AB
Box 28
28903 Broby
Sweden
Phone hours weekdays: 18.00-21.00
Phone: +46 70 - 885 44 51
ORG NO: 559050-7009
