Our Customer Satisfaction Promise

We always want you as a customer to be satisfied with your visit and purchase at Allectra. We are continuously working to improve your customer experience and give you as a customer a promise, a satisfied customer promise from us at Allectra:

Satisfied with your purchase

• We are always available to help you and we will respond within 24-48 hours
• We give you a 30-day money-back guarantee if you change your mind
• We offer you to exchange or get your money back if your product is defective

Secure and flexible payment

• We offer you to pay quickly and smoothly with Swish
• We offer you to wait with payment until you have received your order
• We offer you to split your payment

Buy you can trust

We are transparent and clear with our prices

We require that the products meet applicable standards and safety regulations

We only allow customers who have purchased the product to leave a review

Climate compensation and reduction of our climate impact

• We climate compensate for 110% of our climate footprint

Large and attractive product range

• We choose our suppliers carefully
• We continuously evaluate our suppliers based on quality and delivery precision
• We select and curate our range based on demand and product quality

We believe that our responsibility towards you as a customer extends all the way until you have received your product. If any of our suppliers are fraudulent or go bankrupt, you as a customer will be held liable.

If we do not keep our promise to you, please contact us via our Customer Service!

The easiest way to reach us is via our Customer Service Portal, but you can also email us at support@allectra.se.