Last updated 2019-10-11
Allectra Computer AB's Terms of Sale apply from 11 October 2019 and replace previously published terms of sale published by Allectra Computer AB.
For you, who are a private person, the Distance Contracts Act applies (see below regarding the right of withdrawal) and the Consumer Purchase Act, which has strict provisions, which means that the law applies, even though you have agreed otherwise. For companies, including sole traders, the Purchase Act applies, which is dispositive, which means that agreements between companies apply primarily before the law.
The products we sell can be used in Sweden. Instructions for use and manuals can either be downloaded digitally from the manufacturer or included with the product when delivered in physical form. Some products may be in a language other than Swedish and this is stated in the model designation.
We follow the Personal Data Act (GDPR). When you, as a private individual, have registered and placed your order, you also agree that we store and use your personal information in our business in order to be able to fulfill our obligations to you in the best possible way. We protect your information in accordance with the GDPR, and you have the right to have access to the information and to have it deleted if you so wish.
Should any condition be found to be invalid according to what applies under Swedish or EU law, this shall not mean that the terms of purchase become invalid in their entirety, but the invalid condition shall in that case be replaced with equivalent legal text.
Get your purchase protected up to SEK 50,000 if something goes wrong. As a member of PriceRunner, a Buy Guarantee is always included with us. This service is free and applies to registered PriceRunner members. You who are not already a member of PriceRunner and visited us through them can also take advantage of the Purchase Guarantee by registering within 60 minutes of your purchase. Becoming a PriceRunner member costs nothing and only takes a couple of minutes! Sign up for PriceRunner Purchase Guarantee For the Purchase Guarantee to apply, the order must be addressed to you as a private individual. You are entitled to compensation if something goes wrong with your purchase, such as that the product is defective, an individual product is missing upon delivery, the product is faulty or delivery fails. PriceRunner Purchase Guarantee reimburses you as a customer for both purchasing and shipping costs and any direct financial damage you have suffered. No compensation is paid for depreciation, lost income or other direct or indirect costs. For complete terms and conditions and a list of exempt categories, visit PriceRunner. Yes please, take me to PriceRunner for registration of Purchase Guarantee up to SEK 50,000!
If you are under 18, you must have a parent's permit. Such permission can be given by a parent sending their express permission to us by e-mail. All false orders are tracked down and reported to the police, and if we have suffered financial damage, we will demand damages.
Your order is sent within 24/48 hours normal delivery time is where after about 1-3 business days with Express some locations it may take a few days extra. If the item you ordered is in stock at the time of order, the package will "normally" leave us within 24/48 hours, and then arrive at the recipient a few weekdays later according to the chosen delivery method at checkout. (* However, no later than within 30 days Applies to Finance Delivery)
During high season it can take longer. Public holidays in Europe are not included in the delivery time.
We send orders with Postnord, DHL, GNT, Schenker, UPS We do not take financial responsibility for any delays that are beyond our control, for example during storms etc.
If you discover damage to the package, you must immediately report this to the post office or other carrier and report the damage. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the handling of the post office or the transport company, you must contact them and make a claim report. If any dispute with the post office or the transport company can not be resolved, please contact us. If you have ordered and do not pick up your shipment before it is returned to us (packages and letters 14 days), we will invoice you SEK 350 for our work with handling the goods and actual return shipping costs.
You can read more about Delivery Time here
In accordance with Swedish legislation on consumer protection in the case of distance contracts, private consumers have 14 days to withdraw from their purchase from the time the customer has received the product without stating any reason. The customer has the right to open and check the product. In cases where impairment has occurred during the opening and inspection of the product, Allectra Computer AB will charge the customer for this impairment. The right of withdrawal does not apply to used hygiene items and close-fitting products such as shavers, toothbrushes, in-ear headphones / earphones, these can not be undone for hygiene reasons. Computer programs, games or audio and video recordings when the seal / sealing has been broken and a specially made computer by us. For easier handling, the customer should make a repurchase notification here before return. Please note that obtaining a return number does not constitute an approval of the right of withdrawal. Upon return, the return shipping must be paid right up to the return address and with the invoice / delivery note attached and, where applicable, be clearly marked with the return number. The cost of returning the product is stated in the shipping company's price list, which is available from the nearest agent. The product must be packed in outer packaging approved by Posten (eg corrugated cardboard) and fixed with packing material so that it arrives at Allectra Computer AB in a safe manner and is not damaged during transport due to defective packaging. If you are unsure of how to pack the product, Postnord has a good video and guide that you can find here. You can also notify Allectra Computer AB of withdrawal of purchase by filling in and mailing / emailing the Swedish Consumer Agency's form to us. Receipt of a return number does not constitute approval of the right of withdrawal but is only approved when Allectra Computer AB has received the product and found it submitted in accordance with the above conditions. Upon full approval of the right of withdrawal, the full amount paid by the customer for the product will be refunded, including any costs that apply to the original delivery within 14 days minus the return cost if the customer has used Allectra's prepaid shipping note. However, extra shipping costs that depend on the customer's choice of shipping method will not be refunded. Please note that if you regret a purchase and want to return the item, you first need to pick up the package and then return it to us. If you send your return to an agent so we have to pick up, a shipping & handling cost of SEK 150 is charged. Unredeemed packages are not covered by the right of withdrawal.
In accordance with Swedish law, private consumers have the right to complain about goods that were incorrect when handing over the goods within 3 years from the date of purchase. Notification of a complaint must be submitted to Allectra Computer AB within 2 months of the error being discovered. In the event of a complaint, you must email in photos / video and error description. If you can prove that there is a manufacturing defect in the product, you always get new parts, however, the warranty does not apply in the event of wear and tear. Defects that occur within 6 months from the date of purchase are considered original. If the complaint does not occur within 3 years from the date of purchase, the private consumer loses the right to complain about the product. For easier handling, the customer should report an error to Allectra here before returning it. Please note that obtaining a return number does not constitute an approved complaint matter. Upon return, the invoice / delivery note must be attached. The product must be packed in outer packaging approved by Posten (eg corrugated cardboard). Complaints received by Allectra Computer AB without approved outer packaging (eg in envelopes) are returned to the customer without action as these cannot be approved for complaint action. Allectra Computer is responsible for return shipping. Approved complaint is always replaced with a new product. In the event of a denied complaint, the product is returned at the customer's expense.
The respective manufacturer's warranty terms apply, minimum 1 year and up to the manufacturer's specified warranty period depending on the product. Consumables, ink cartridges, toner cartridges, batteries, computer media and other consumable items are exempt from the normal warranty, these items are subject to a 30-day unpacking warranty. All warranties specified are valid in Sweden and in cases where the product needs to be sent to manufacturers outside Sweden, Allectra Computer AB undertakes to pay for shipping and perform any administrative work. No warranty is normally given on software or consequential errors caused by incorrect or defective software and / or data media, such as CDs, DVDs or floppy disks. Warranty is also not given on products that have been handled incorrectly or are otherwise not used in the prescribed manner. Upon return, the customer must report an error to Allectra here for easier handling. For warranty matters, you must email in photos / video and error description. Please note that obtaining a return number does not constitute an approved warranty case. Upon return, the return shipping must be paid and with an invoice / delivery note attached and clearly marked with the return number. The product must be packed in outer packaging approved by Posten (eg corrugated cardboard). Warranty cases received by Allectra Computer AB without approved outer packaging (eg in envelopes) are returned to the customer without action as these cannot be approved for warranty action. Warranty is only given when Allectra Computer AB has received the product and found it submitted in accordance with the above conditions. Approved warranty cases are always repaired or replaced with a new item. In the event of a denied guarantee, the product will be returned at the customer's expense.
Visible damage to packaging must always be reported directly to the freight forwarder and noted in writing by the agent / driver upon receipt of the delivery with "DAMAGED PACKAGING" This is important for the transport company to accept your report. Concealed transport damage must be reported to Allectra customer service within 5 working days. Always unpack and inspect the delivery directly upon receipt. Also document all damage to the product and packaging. In the event of transport damage, the packaging must always be saved for any complaint to the forwarder or exchange of goods. A product where it has been established that the damage can be attributed to the transport is replaced free of charge by a new item if the damage has been reported in time. Do not book a craftsman before delivery has taken place and you have inspected your goods. Should a delay occur or the goods be damaged, Allectra is not responsible for any compensation for costs incurred by craftsmen.
If there is an error for which Allectra Computer AB is responsible, Allectra Computer AB undertakes to remedy the error by repair, re-delivery or in some cases to repay the purchase price. Additional rights for customers can be invoked by each manufacturer's own end customer-directed warranty commitments. Some manufacturers replace the product if it does not work on delivery while others have chosen to repair them from day one. This procedure is not something Allectra Computer AB can influence, but it is the manufacturers' respective policies that govern this. Allectra's Computer AB's liability as a result of defects in goods is limited to what is stated in these general terms of sale and what is stated in the Consumer Purchase Act (SFS 1990: 932). The customer is entitled to compensation for the costs that may have arisen in connection with the complaint. The customer is also entitled to compensation for any losses or more significant inconveniences and inconveniences that have arisen in connection with errors or delays. To receive compensation, you must show that the item is defective or delivered too late and that you have indeed incurred a loss. As a customer, you must take reasonable measures to limit your loss and try to keep down the costs that arise in connection with the complaint.
- Klarna Checkout
After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Whichever payment option you choose, Klarna or one of Klarna's partners is the one that handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Product or service-specific questions must therefore be directed to the store.
Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Invoice is the default payment option.
- Klarna invoice
When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and always pay after you have received your goods.
If payment is not made, a reminder fee of SEK 50.00 and default interest of 26.00% will be added. At the time of purchase, a credit check is performed, which in some cases means that a credit report is taken. Then you will receive a copy of the credit information by post. Personal data is handled in accordance with current legislation. Klarna processes personal data for the purpose of performing customer analysis, identification, credit control and marketing. Social security numbers are used as customer numbers for customer management purposes.
* Does not apply to all goods and services, e.g. air travel, events and custom-made goods.
- Klarna Account
The payment method for you who want to choose how much you pay each month. But Klarna account is more than that. In addition to always getting your goods home before you pay, you collect all your purchases in one account. This also applies if you have shopped in several different stores via Klarna account. This means a single invoice, regardless of the number of purchases.
For a purchase of SEK 10,000 with Klarna Konto basic terms, the set-up fee is SEK 0. The current annual interest rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The credit purchase price is SEK 11,458. The number of installments is 12 and each installment is SEK 955. The example assumes that the installment takes place over a period of one year.
At the time of purchase, a credit check is performed, which in some cases means that a credit report is taken. You will then receive a copy of the credit information by post.
Read more: General conditions
Read more: Standardized European consumer credit information
- Advance payment
You pay money in advance on our bank giro no. After you have sent your order at the checkout, you will receive information on the screen and via E-mail how to proceed. (Expect a few days' extra delivery time if you choose prepayment)
We reserve the right to charge the costs of the handling that occurs with uncollected packages (shipping, return shipping, handling costs, etc.). Therefore, we charge a fee of at least SEK 350 and actual shipping costs if a package is not picked up or if you are not available when unloading your order, you will be charged for the costs that arise for so-called toll driving. The shipment is with the agent for 14 days before it is returned to us (Does not apply to Express). Please note that if you regret a purchase and want to return the item, you first need to pick up the package and then return it to us. Unredeemed packages are not covered by the right of withdrawal.
Contact customer service via email or phone and we will help you with this provided that your order is not "shipped" picked, packed or sent yet. If it has been shipped, you must pick up the package and send it back to us as a regular regret. After placing an order, you have 30 minutes to cancel. After that, we can not stop your delivery as the product has been "shipped" gone to packing and your payment at klarna has been activated. As a customer, you have the opportunity to cancel your order free of charge until the shipment is available for collection at your post office / delivery point. Cancellation must be notified to Allectra by e-mail to email@example.com. If the order has been processed by Allectra, you may, however, be charged the cost of an unredeemed package if you do not collect it and return it to us (currently SEK 350 including VAT) and any other costs Allectra had due to the cancellation.
Should an error balance arise with us or with our suppliers after you / the consumer has placed an order, we have the right to cancel the orders and the customer will get their money back.
Minimum order is SEK 250 SEK including VAT.
Your personal data is handled in accordance with the current provisions of the Data Protection Regulation (GDPR).
The mobile phone number you enter at checkout may be used for SMS notification of delivery or other communication concerning your order.
We reserve the right to make printing errors as well as errors in information and specifications regarding goods and services that appear in our range.
The product images on the website do not guarantee that the exact appearance and nature of the product is reproduced, but image information on the website should only be seen as illustrations. Such illustrations cannot be guaranteed to reflect the number of items the customer receives or the exact appearance, features or origin of the item. We reserve the right to make any errors in the product information and reserve the right to change product information without prior notice.
Allectra.store reserves the right to make errors in price and product information or otherwise on the website. In the event of any errors, Allectra.store reserves the right to correct this afterwards. We reserve the right to make price adjustments, final sales, stock differences, technical problems, changes in technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders.
Any disputes are resolved primarily in discussion with our customer service. We follow the recommendations of the General Complaints Board and otherwise refer to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/